Alpine Solutions, Inc.


	Enterprise Interaction Center Alpine Solutions is an authorized System Integrator for Interactive Intelligence products. We offer installation, setup, applications programming, and many other services to integrate this leading edge computer telephony solution into your company. Enterprise Interaction Center® (EIC) is an all-in-one, Windows NT-based communications server combining PBX, IVR, ACD, unified messaging, Web services, screen pop, software phone, and much more. Computer Telephone Integration (CTI), has never been easier! Enterprise Interaction Center is a client/server software product that turns a Windows NT server into a comprehensive communications system for call centers and other interaction intensive organizations. EIC is an all-in-one call center solution, eliminating the need for proprietary devices such as PBXs, ACDs, IVRs, voice mail systems, fax servers, and CTI gateways. The product turns every PC into a graphical phone with screen pop and universal in-box capabilities. EIC allows organizations to manage all internal and external interactions on a single Windows NT server with tight integration to other BackOffice products including Exchange, SQL Server, and IIS. Its multi-threaded, Java-based engine is capable of processing thousands of telephone calls, e-mails, faxes, Internet chats, Web call-back requests, voice over Net (VON) sessions, and other interactions per hour. Unlike traditional Automatic Call Distributors (ACDs), EIC can queue and distribute not only incoming telephone calls but e-mails, faxes, chat sessions, etc. Customers receive the same level of service regardless of how they choose to interact with the organization. EIC includes a graphical application generator, Interaction Designer, which can be used to tailor virtually any aspect of a customer interaction including dial plans, ACD routing rules, IVR applications, fax-on-demand applications, automated e-mail services, and more. Interaction Designer includes hundreds of building blocks such as telephony, fax, e-mail, Internet, file I/O, database I/O, string handling. Interaction Client is an agent-side application that turns any PC running Windows 95/98 or Windows NT into a graphical communications console from which the user can interact with the world. Telephone actions such as dialing, transferring, and conferencing become simple drag and drop operations. Sophisticated incoming call handling allows users to see who's calling - even if they're already on the phone - and allows them to take the call, transfer it, send it to voice mail, etc. Interaction Client communicates in real-time with the EIC server via TCP/IP, providing dynamic work-group and queue monitoring. Interaction Client also has the ability to perform screen pops of virtually any application including help desk and customer service products from Software Artistry, Remedy, Vantive, Clarify, and many others. The new Java version of Interaction Client endows Java-based network computers (NCs), Java stations, and NetPCs with these same capabilities. Enterprise Interaction Center can support from 200-300 users on a single Windows NT server. Multiple servers can be connected together to support distributed organizations. EIC can also provide IVR, ACD, unified messaging, CTI, and Web services in conjunction with legacy PBXs. Refer to Interactive Intelligence for additional information on EIC.

Enterprise Interaction Center
Alpine Solutions is an authorized System Integrator for Interactive Intelligence products. We offer installation, setup, applications programming, and many other services to integrate this leading edge computer telephony solution into your company.

Enterprise Interaction Center® (EIC) is an all-in-one, Windows NT-based communications server combining PBX, IVR, ACD, unified messaging, Web services, screen pop, software phone, and much more. Computer Telephone Integration (CTI), has never been easier!

Enterprise Interaction Center is a client/server software product that turns a Windows NT server into a comprehensive communications system for call centers and other interaction intensive organizations. EIC is an all-in-one call center solution, eliminating the need for proprietary devices such as PBXs, ACDs, IVRs, voice mail systems, fax servers, and CTI gateways. The product turns every PC into a graphical phone with screen pop and universal in-box capabilities.

EIC allows organizations to manage all internal and external interactions on a single Windows NT server with tight integration to other BackOffice products including Exchange, SQL Server, and IIS. Its multi-threaded, Java-based engine is capable of processing thousands of telephone calls, e-mails, faxes, Internet chats, Web call-back requests, voice over Net (VON) sessions, and other interactions per hour. Unlike traditional Automatic Call Distributors (ACDs), EIC can queue and distribute not only incoming telephone calls but e-mails, faxes, chat sessions, etc. Customers receive the same level of service regardless of how they choose to interact with the organization.

EIC includes a graphical application generator, Interaction Designer, which can be used to tailor virtually any aspect of a customer interaction including dial plans, ACD routing rules, IVR applications, fax-on-demand applications, automated e-mail services, and more. Interaction Designer includes hundreds of building blocks such as telephony, fax, e-mail, Internet, file I/O, database I/O, string handling.

Interaction Client is an agent-side application that turns any PC running Windows 95/98 or Windows NT into a graphical communications console from which the user can interact with the world. Telephone actions such as dialing, transferring, and conferencing become simple drag and drop operations. Sophisticated incoming call handling allows users to see who's calling - even if they're already on the phone - and allows them to take the call, transfer it, send it to voice mail, etc. Interaction Client communicates in real-time with the EIC server via TCP/IP, providing dynamic work-group and queue monitoring. Interaction Client also has the ability to perform screen pops of virtually any application including help desk and customer service products from Software Artistry, Remedy, Vantive, Clarify, and many others. The new Java version of Interaction Client endows Java-based network computers (NCs), Java stations, and NetPCs with these same capabilities.

Enterprise Interaction Center can support from 200-300 users on a single Windows NT server. Multiple servers can be connected together to support distributed organizations. EIC can also provide IVR, ACD, unified messaging, CTI, and Web services in conjunction with legacy PBXs. Refer to Interactive Intelligence for additional information on EIC.